At My Cargo Point, we’re committed to providing reliable, timely, and transparent shipping solutions. This Shipping Policy outlines our shipping procedures, timelines, and conditions to ensure our clients have a smooth and informed shipping experience. Please read through the following information to understand our approach to domestic and international shipping.
Shipping Locations
We offer shipping services across domestic and international locations. With a strong global network, we handle shipments to multiple countries and regions. Please contact us to confirm shipping availability to your specific location.
Processing Times
Orders are processed within 1-3 business days after receiving payment and all necessary documentation. Once processed, we initiate the shipping process and send an order confirmation email with details about the estimated delivery time and tracking information.
Note: Processing times may vary depending on the type of service selected and the destination. During peak periods, there may be slight delays in processing due to increased volume, but we strive to meet our standard timelines as closely as possible.
Shipping Methods and Estimated Delivery Times
My Cargo Point offers a variety of shipping options to suit different timelines, budgets, and types of cargo. Below are our standard estimated delivery times based on the selected shipping method:
Express Shipping: 1-3 business days (ideal for urgent or time-sensitive shipments)
Standard Shipping: 5-7 business days (optimal for standard domestic shipments)
Economy Shipping: 10-15 business days (a cost-effective option for non-urgent shipments)
For international shipments, delivery times can vary based on customs clearance, distance, and shipping method. Please contact us for specific details regarding international delivery times.
Shipping Fees
Shipping fees depend on several factors, including the size, weight, destination, and shipping method chosen. We offer transparent pricing for all our shipping options, and a full quote is provided before shipment confirmation.
Customs and Duties
For international shipments, additional customs fees, import duties, and taxes may apply based on the destination country’s regulations. My Cargo Point is not responsible for these additional charges, and they are payable by the recipient. We advise clients to check with their local customs office for details on potential fees.
Tracking and Notifications
We provide tracking information for all shipments once they are dispatched. Clients can track their shipments in real-time through our website or by using the tracking link sent in the confirmation email. Our customer service team is also available to assist with any tracking inquiries or updates.
Shipping Restrictions
Certain items are subject to shipping restrictions and may require special documentation or approval. Hazardous materials, restricted goods, or items that are prohibited by international regulations may not be eligible for standard shipping. Please contact us if you have any questions regarding restricted or special cargo.
Delays and Issues
While we work diligently to ensure timely delivery, occasional delays may occur due to weather conditions, customs procedures, or unforeseen events beyond our control. In the event of a delay, our customer service team will keep you informed and work closely to resolve the issue.
Missing or Damaged Shipments
If your shipment is missing or arrives damaged, please notify us immediately. We will investigate the situation and, if applicable, work to arrange a replacement or initiate a claims process with the carrier. My Cargo Point is committed to maintaining a high standard of service, and we will address any issues promptly.
Returns and Cancellations
Requests for order cancellation or changes must be made within 24 hours of order confirmation. Once a shipment has been dispatched, cancellations or changes may not be possible. For more information, please refer to our Returns Policy or contact our customer service team.
Contact Us
If you have any questions regarding our Shipping Policy or need assistance with a specific shipment, please don’t hesitate to reach out to us. Our team is here to provide clear answers and support to ensure your shipping experience with My Cargo Point is smooth and satisfactory.