At My Cargo Point, we want to make your shipping experience as smooth and transparent as possible. Here are answers to some of the most frequently asked questions. If you have additional questions or need further assistance, please don’t hesitate to contact us!
We provide a comprehensive range of logistics services, including domestic and international shipping, freight forwarding, warehousing, customs clearance, packaging, and last-mile delivery. We also offer customized solutions tailored to meet the specific needs of each client.
You can track your shipment using the tracking number provided at the time of dispatch. Simply enter the tracking number on our website's tracking page, and you’ll receive real-time updates on your shipment’s status and location.
Yes, we offer pickup services for added convenience. You can schedule a pickup directly through our website or by contacting our customer support team. We’ll arrange a pickup time that works for you, ensuring your shipment starts its journey smoothly.
Absolutely. Our team has extensive experience in customs regulations and will handle all necessary paperwork and requirements on your behalf, ensuring a seamless cross-border shipping process. We strive to minimize delays and ensure quick customs clearance for all international shipments.
Some items are restricted or prohibited based on local and international regulations. Common restricted items include hazardous materials, perishables, and certain chemicals. Please contact us for a detailed list or if you have specific items you’re unsure about.
You can easily request a quote through our website. Just fill in the required details, including package dimensions, weight, destination, and service type, and we’ll provide you with a competitive quote. Our team can also assist with custom quotes for large or complex shipments.
Delivery times vary depending on the service chosen and the destination. You can view estimated delivery times when booking your shipment, and we’ll provide tracking updates along the way so you know when to expect your delivery.
While we do everything possible to ensure timely delivery, delays may occasionally occur due to unforeseen circumstances like weather or customs clearance. In case of any issues, please contact our support team, who will assist you in locating your package and resolving the situation.
Yes, we offer optional shipment insurance to cover the value of your items during transit. Insurance provides peace of mind and protection in the event of damage or loss. For details on coverage options and costs, please speak with our team when booking your shipment.
We understand that plans can change, and we’ll do our best to accommodate adjustments. Please contact our support team as soon as possible if you need to make changes to your shipment’s details or delivery address. Fees may apply depending on the type of change and timing.
Our customer support team is available 24/7 to assist you. You can reach us via phone, email, or live chat on our website. We’re here to answer your questions, provide updates, and ensure a smooth shipping experience.
At My Cargo Point, we pride ourselves on our reliability, advanced tracking, customized solutions, and dedicated customer support. We offer tailored, end-to-end services that meet your specific needs, ensuring every shipment receives the care and attention it deserves.
If you need more information or can’t find the answer you’re looking for, feel free to get in touch! Our team is always here to help with any inquiries or support you need for your shipping and logistics requirements.